N&M Home Services

www.nm-homeservices.com

Effective Date: May 01, 2026

N&M Home Services ("Company," "we," "us," or "our") is committed to protecting the privacy of visitors to our website at www.nm-homeservices.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, how we share it, and what rights you have regarding your personal data. By using our Site, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect information in two ways: information you provide to us directly, and information collected automatically when you use our Site.

1.1 Information You Provide Directly

When you interact with our Site, you may voluntarily provide us with personal information, including:

•       Name

•       Email address

•       Phone number

•       Home or service address

•       Details about your home service inquiry or project

•       Any other information you include in a contact form, quote request, or message to us

1.2 Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies and similar technologies, including:

•       IP address and general geographic location

•       Browser type and version

•       Device type (desktop, mobile, tablet)

•       Operating system

•       Pages visited and time spent on each page

•       Referring website or search engine

•       Date and time of your visit

1.3 Information from Third-Party Tools

We may use third-party tools such as Google Analytics or similar services to help us understand how visitors use our Site. These tools may collect information sent by your browser as part of a web page request, such as cookies or your IP address.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

•       To respond to your service inquiries, quote requests, and messages.

•       To schedule and coordinate home service appointments.

•       To communicate with you about your requests, including confirmations and follow-ups.

•       To improve our website, content, and user experience.

•       To analyze website traffic and usage patterns.

•       To send you relevant information about our services, promotions, or updates (only where you have consented or as otherwise permitted by law).

•       To comply with applicable legal obligations.

•       To protect the security and integrity of our Site and business.

We will only use your personal information for the purposes for which it was collected, or for compatible purposes where reasonably necessary.

3. HOW WE SHARE YOUR INFORMATION

N&M Home Services does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

3.1 Service Providers

We may share your information with trusted third-party vendors and service providers who assist us in operating our website and business, such as web hosting providers, email platforms, scheduling software, and analytics tools. These parties are contractually obligated to use your information only to provide services to us and to keep it confidential.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., a court order or government agency), or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transition, your personal information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have via a notice on our website.

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. COOKIES AND TRACKING TECHNOLOGIES

4.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to site owners.

4.2 How We Use Cookies

We use the following types of cookies on our Site:

•       Essential Cookies: Necessary for the Site to function properly. These cannot be disabled.

•       Analytics Cookies: Help us understand how visitors interact with our Site so we can improve it (e.g., Google Analytics).

•       Preference Cookies: Remember your settings and choices to improve your experience on return visits.

4.3 Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may impact the functionality of our Site. For more information on managing cookies, visit www.aboutcookies.org or your browser’s help documentation.

5. DATA RETENTION

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

•       Contact and inquiry information is retained for up to 3 years from the date of last contact.

•       Analytics data is retained in accordance with the retention settings of our analytics tools (typically 26 months for Google Analytics).

•       Any information you request be deleted will be removed within 30 days of your verified request, except where we are required by law to retain it.

6. DATA SECURITY

We take the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, alteration, or disclosure. These include:

•       Secure Socket Layer (SSL) encryption for data transmitted through our Site.

•       Restricted access to personal information on a need-to-know basis.

•       Regular review of our data collection, storage, and processing practices.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

7. THIRD-PARTY WEBSITES

Our Site may contain links to third-party websites. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of any third-party websites and encourage you to review their privacy policies before providing any personal information.

8. CHILDREN’S PRIVACY

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as quickly as possible. If you believe we may have collected information from a child under 13, please contact us immediately.

9. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have certain rights regarding your personal information. As a resident of Arizona or another U.S. state, you may have the right to:

•       Access: Request a copy of the personal information we hold about you.

•       Correction: Request that we correct inaccurate or incomplete information.

•       Deletion: Request that we delete your personal information, subject to certain legal exceptions.

•       Opt-Out of Marketing: Unsubscribe from any marketing or promotional communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

•       Data Portability: Request that your information be provided to you in a portable format where technically feasible.

To exercise any of these rights, please contact us using the information in Section 12. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

10. CALIFORNIA RESIDENTS – CCPA NOTICE

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to know whether your personal information is sold or disclosed and to whom, the right to opt out of the sale of your personal information, the right to access your personal information, and the right to equal service and price even if you exercise your privacy rights.

N&M Home Services does not sell personal information. To exercise your CCPA rights, please contact us using the information provided in Section 12.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of the Site after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

12. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

N&M Home Services

Website: www.nm-homeservices.com

For current contact details including phone number, email address, and mailing address, please visit our website.

We are committed to working with you to resolve any concerns about your privacy in a fair and timely manner.